Privacy policy

Last updated: August 2025

Masonwood Bespoke Construction (“Masonwood”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website (masonwood.co.uk) or contact us directly.

1. Information We Collect

We may collect and process the following types of information:

• Contact details such as your name, email address, phone number, and any information you provide when making an enquiry.

• Project information you share with us when discussing a potential project.

• Website usage data collected automatically via cookies and analytics (for example IP address, browser type, pages viewed, and time spent on site).

2. How We Use Your Information

We may use your information to:

• Respond to your enquiries and provide quotations.

• Manage and deliver construction projects you instruct us to undertake.

• Improve our website, services, and customer experience.

• Comply with legal and regulatory requirements.

We never sell or rent your personal information to third parties.

3. Legal Basis for Processing

We rely on the following legal grounds when processing your data:

• Consent, when you voluntarily provide your details through our forms.

• Contractual necessity, to deliver services you have requested.

• Legitimate interests, for running and improving our business.

• Legal obligations, where we must retain certain records for compliance.

4. Sharing Your Information

We may share your personal data with:

• Service providers such as website hosting, email services, or analytics tools.

• Professional advisers such as accountants or legal advisers.

• Regulatory bodies or law enforcement when legally required.

All third parties are obliged to handle your data securely.

5. Data Retention

We keep your information only for as long as necessary:

• Enquiry details are kept for up to 12 months.

• Client and project records are retained for up to 7 years for legal and accounting purposes.

• Analytics data is anonymised or deleted after use.

6. Cookies

Our website may use cookies to enhance user experience and gather usage statistics. You can disable cookies in your browser settings, though some parts of the site may not function correctly. For more details, see our Cookie Notice.

7. Your Rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you.

• Request correction of inaccurate data.

• Request deletion of your data where appropriate.

• Object to or restrict certain processing.

• Withdraw consent where processing is based on consent.

To exercise your rights, please contact us using the details below.

8. Security

We take reasonable technical and organisational steps to protect your data against unauthorised access, loss, or misuse.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Masonwood Construction Ltd

T/A Masonwood Bespoke

Email: info@masonwood.co.uk

Phone: 0113 808 8700

Harrogate • Leeds • York

If you are unhappy with our response, you can also raise a concern with the UK Information Commissioner’s Office (ICO) at www.ico.org.uk